General Policy
At Starlings, we take pride in our handmade and made-to-order amigurumi and crochet products. Due to the customized nature of our products, we do not offer returns or exchanges.
Faulty Products
If you receive a product that is faulty or damaged, we want to resolve the issue promptly. Please follow these steps for faulty product claims:
1. Video Evidence: Record a complete video of the product opening, showing the condition of the item and packaging. Please ensure the video is unedited and accurately represents the issue.
2. Contact Us: Send the video and a detailed description of the issue to our support team at thestarlingsco@gmail.com.
3. Review: Our team will review the video and assess the situation. We reserve the right to decline claims if the video is found to be edited or if there is evidence of any malpractices.
Claim Resolution
If your claim is approved, we will work with you to address the issue. This may include:
• Replacement: Sending a replacement product if available.
• Repair: Arranging for the repair of the faulty item if feasible.
Contact Us
For any issues or questions regarding your order, please contact us at:
Email: thestarlingsco@gmail.com
Thank you for understanding and supporting Starlings. We are committed to providing you with the best handmade products and service.
